How do I return an item?



Return Policy

We offer a 30-day, money back guarantee. If you are not completely satisfied with your purchase, you may return it to us, within 30 days, for a prompt refund of product's purchase price (including tax) minus any applicable shipping charges.

  • Returns must be unused and contain all original packaging and accessories
  • Some items, such as clearance merchandise, collectibles and body jewelry (e.g. earring and nose rings) are non-returnable*
  • Other restrictions may apply
  • Average processing time is approximately 5 business days after receipt of the return merchandise in our warehouse
  • Please allow 2-3 weeks for returns to be received and processed during peak, holiday season
  • ShopFuego.com is not responsible for returns lost in shipment

Damaged, Defective, or Incorrect Merchandise


Contact our Customer Service Team at 855-463-8346 or email gethelp@ShopFuego.com.


All Other Returns


Please enclose your original packing slip and return your purchase to:

ShopFuego.com
ATTN: Returns
6411 Burleson Road
Austin, TX 78744-1414


ShopFuego.com In-store Return Policy

If you prefer to return your item(s) to a Fuego store for a refund, please bring your original packing slip, the credit card used for the purchase, and a form of personal identification (e.g. driver's license).

Please contact our Customer Service Team if your order contained damaged, defective or incorrect merchandise.

  • Orders purchased online using a credit card will be refunded to the original credit card used for the purchase**
  • Gift recipients, with proper proof of purchase (invoice or packing slip), may choose to receive a Fuego Gift Card for the product's original cost, in lieu of a refund
  • Gift recipients without proof of purchase must contact our Customer Service Team to obtain proof of purchase
  • Please refer to exclusions and restrictions listed above

*Boma Lifetime Guarantee

Boma Lifetime Guarantee. All Boma Jewelry is crafted from the finest raw materials available and guaranteed for life against defects in materials or workmanship. But just so we're clear, "defects in materials or workmanship" does not include the time you dented your ring using it as a bottle opener, the time it tarnished when you lost it for three days camping during a rainstorm, or the time you lost a stone scratching off a lottery ticket. It also doesn't cover an exchange for a different style or a lost piece. Basically, if the thing is defective when you receive it, we'll take care of you. Otherwise, it's on you.

Register Your Jewelry. To activate your lifetime guarantee, register your jewelry online at www.bomajewelry.com. Seriously, why wouldn't you? At this very moment you're looking at some kind of electronic device with access to the internet. It's cool, we'll wait...

If you are in need of warranty repair, please request a warranty repair by contacting Boma at 866-366-BOMA (2662) or by email at customerservice@bomajewelry.com. Do not return defective merchandise to the Fuego store of purchase.


**The original credit card used for the purchase must be provided to the store associate to process a refund.